STORE POLICY

 

Store Policy:

1. Returns and Exchanges: We want you to be completely satisfied with your purchase. If you're not happy with your item, you may return or exchange it within 30 days of purchase. Items must be unused and in their original packaging.

2. Refunds: Refunds will be issued to the original payment method upon receipt and inspection of the returned item. Please allow up to 7 business days for processing.

3. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including any return shipping costs.

4. Customized and Personalized Items: Unfortunately, we are unable to accept returns or exchanges on customized or personalized items unless they are damaged or defective upon receipt.

5. Shipping: We strive to process and ship orders promptly. Please allow 1-2 business days for order processing. Shipping times may vary depending on location and chosen shipping method.

6. Customer Service: Our team is here to assist you with any questions or concerns you may have. Please don't hesitate to reach out to us via email or phone during our business hours.

7. Privacy: We respect your privacy and will never share your personal information with third parties. Your data is securely stored and used only for order processing and communication purposes.

By shopping with us, you agree to adhere to our store policies. Thank you for choosing us for your crafting needs!